LAQUA BY THE LAKE

FREQUENTLY ASKED QUESTIONS

SEE IF WE'VE ALREADY ANSWERED YOUR DOUBTS

You may have some questions regarding Laqua by the Lake before booking. Here's our answers to the most asked questions on stays and services

BOOKING AND STAY

On this website, click Book a Suite to access our reservation page, where you’ll find availabilities, room types, packages and prices. We guarantee the best rates and exclusive experience and offer data protection through SSL certification.

If you want to book a dining experience at our Restaurant, click on book a table in the Bistrot section of our menu.

Our Suites are available from 3 pm. If you arrive earlier and we are unable to immediately provide you with the room, we will do our best to minimize your wait time. At departure, if not agreed differently, guests must check-out by 11 am.

Yes, visit the section Packages in our menu to discover all our proposals. The packages are from 1 to 7 nights: some include a dinner in our Gourmet Bistrot, tours and activities around lake Orta or whole programs dedicated to your wellness.

Yes, we accept all the main credit cards circuits.

Yes, a free Wi-Fi service is available all around the facility.

Of course, our staff will be happy to assist you.

The reception is available to help you plan your stay and make it as enjoyable as possible: general information, restaurant reservations, experiences, car rental, private transfers, babysitting, and many other services can be arranged for the guest upon request.

Laqua by the Lake offers free parking adjacent to the property, where we also have 6 charging stations for electric vehicles.

SUITES

Laqua by the Lake offers different types of suites, all equipped with a living area, a kitchen and an external private lounge. Some suites have a terrace, other a private garden. Two exclusive penthouses with panoramic views of Lake Orta are also available, each including a living area, a kitchen and a terrace with Jacuzzi tub. Finally, the Darsena 19, located 30 meters from the property, with direct access to the lake, minibar, lounge, and private bathroom. Discover all the details in the Suite section of the website.

Yes, a buffet breakfast with high quality fresh products is served every morning in our lakeview Bistrot.

Yes, cots can be added to the room for free upon request for children up to 2 years old.

All pets are accepted in the suites. Dogs up to 10kg are welcome in the restaurant. Pets are not allowed in the pool area.

Most of the suites feature a private terrace, while some enjoy a private garden.

Yes, guests are pleased not to smoke inside the room.

Yes, air conditioning is available during the summer season. Furthermore, the property is powered by photovoltaic system, because we care about the environment and aim to have a sustainable impact.

All rooms have a safe.

All rooms are equipped with an electrical socket that can accommodate most plugs. If you need something different, the concierge will help you find a solution.

There are no connecting suites, There are no connecting suites, but we can suggest the best solutions for families.

RESTAURANT

Yes, Laqua by the Lake hosts a gourmet Bistrot signed by Chef Antonino Cannavacciuolo that proposes two tasting menues and à la carte dishes designed by Head Chef Gianni Bertone. For more information please visit the page Bistrot.

Furthermore, Laqua by the Lake guests have reservation priority on Chef Cannavacciuolo’s three Michelin stars restaurant at Villa Crespi, just 3 km from Laqua by the Lake.

Our Bistrot is led by the experience of Head Chef Gianni Bertone, who started in the kitchen of Villa Crespi alongside Chef Cannavacciuolo, who passed on his teachings to him and offered him the lead of the kitchen brigade at Laqua by the Lake.

If you have received a Gift Card and would like to use it for a reservation, please send an e-mail to lake@laquacollection.it indicating: first and last name, desired date, voucher number (placed below the Validity indication in the gift card in your possession) and a telephone number where you can be contacted to confirm the reservation.

WELLNESS AREA

Laqua by the Lake features a 200 sqm wellness area designed by The Longevity Suite. There is a cryosauna cabin, 2 single cabins, and 1 couple cabin with a spacious shower with chromotherapy, along with a small equipped gym. For more information visit the section Wellness area in our website.

Yes, our wellness area is open to external guests as well. Is it possible to ask for more information via email to lake@laquacollection.it.

Sure, it is possible to book one of our Beach Club special packages that include the daily access to the pool and beach and other services based on the preferred offer. Choose your favorite in the Beach Club page in our website and send us a request.

The wellness area of Laqua by the Lake is reserved for all those who are at least 16 years old.

The cryosauna should be avoided not only during pregnancy and breastfeeding but also in cases of cardiovascular diseases, Raynaud’s syndrome, and ongoing acute illnesses.

Certainly, our Wellness Suite will welcome you with a wide range of wellness treatments dedicated to face and body. Discover them all in the Wellness area section in our website.

TERRITORY

The nearest airport is Milan Malpensa, just 50 minutes by car from Pettenasco. We provide private transfers to and from the airport or to any other destination.

It can be arranged upon request with our trusted partners. The nearest station is Pettenasco, just 3 km from Laqua by the Lake.

Pettenasco is the perfect place for those who want to discover and explore the countless beauties between Lake Orta and Lake Maggiore, as well as our Alps bordering Switzerland. From the charming village of Orta San Giulio, you can reach the island of San Giulio, the Sacro Monte – a UNESCO World Heritage Site – and the Borromean Islands.